FREE RIGID BOARD SHIPPING FOR JULY
During the month of July 2019, we're waiving all freight shipping fees up to $270 in the contiguous United States! BOTE subsidizes up to $270 in freight shipping charges for this promotion. Each freight shipment is individually quoted to minimize costs to our customers. In the event that freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order at your discretion. For any questions, please contact us at firstname.lastname@example.org or via chat or phone (1-888-855-4450).
FREE SHIPPING (AEROBOTES AND ACCESSORIES)
Orders for AeroBOTEs and accessories totaling over $100 ship free! Excludes Rover Aero. Shipments will be made by FedEx Smartpost. Tracking number notification will be sent by email when the order is delivered to the carrier. Delivery in the contiguous United States only.
SHIPPING COSTS (SOLID NON-INFLATABLE BOARDS AND ROVER AERO)
As a service to our customers, BOTE offers subsidized freight shipping. Any accessories ordered with a solid board order will be shipped freight with the board(s) with no additional charge.
Rates are subject to change without notice. The latest rate will always be available when checking out with a solid board order.
FREIGHT SHIPPING POLICY (APPLIES TO SOLID NON-INFLATABLE BOARD ORDERS)
Shipping Time: All in-stock items have a processing time of 1-3 business days*, actual delivery transit will depend on location and shipping method chosen at checkout.
Scheduling Freight Deliveries: The freight company will contact you to schedule delivery. Please double-check the shipping contact information provided to ensure that the email address and phone number are accurate. If the freight company is unable to reach you or you are unavailable to receive delivery you may incur additional storage charges. If you have a concern about delivery availability please call us (888.855.4450) upon placing your order to coordinate a different shipping time.
Receiving Freight Deliveries: Customer must inspect entire order prior to signing for the delivery. The driver should wait for the Customer to confirm the condition of the product before leaving the delivery location. A damaged box does not always indicate damage to the products, and an undamaged box does not always indicate undamaged products. Customer requirements will be further outlined in the order confirmation email, as well as the email notification indicating that the order has shipped. Please call 888-855-4450 with further questions on this process. Proper documentation is required to receive compensation for damages or replacement product.
Freight Damage: BOTE is not liable to replace the products or file a claim on your behalf if you or person receiving shipment fails to inspect packaging and products for damage or document damages properly prior to signing for or approving the shipment.
Freight Charges: BOTE subsidizes up to $200 in freight shipping charges. Each freight shipment is individually quoted to minimize costs to our customers. In the event that freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order at your discretion.
PO BOX SHIPPING
We are unable to ship to PO Boxes because the USPS does not allow third party carriers, like UPS and FedEx, to deliver to PO Boxes.
Please contact us at email@example.com or via chat or phone (1-888-855-4450) for FPO and APO shipping.