Customer Support

Get in touch

Can't find what you're looking for below? Our team is happy to help. Call us at 888-855-4450, contact us via email at support@boteboard.com, or click on the chat icon in the bottom right-hand corner of your screen.

Frequently Asked Questions

We have compiled a list of frequently asked questions to help you find your next BOTE.

Finding the Right Product For You

The following answers are a great way to help you get started on your journey to finding the right BOTE for you.

Which board is best for me?

The main determining factor is solid vs. inflatable. If you have the ability to store and transport a solid paddle board, go for it! If not, or you plan to travel quite often with your board, definitely grab an inflatable (Aero). Each board is engineered to serve a purpose, so getting you on the board best suited for the activities you will be doing, your stature, and types of waters you will be paddling is a key step to maximizing your time on the water. Want help narrowing things down?

Check out our Board Finder here.

We also have other resources available if you'd like to do a deep-dive into our board options:

Which board is best for fishing?

BOTE was the first paddle board company to engineer it’s boards to address the fishing market. It started with two boards, the HD and the BOTE board (now called the Flood). Today the line is comprised of a variety of fishing platforms. We even developed an inflatable kayak, the LONO, because we knew we could do it better. From the beginning, that’s been our mantra – design and build the most elegant products that perform like no other product in the market.

Rob McAbee staked out on the Verge Camo Rackham Aero in Cayo Frances, Belize.

“You don’t go out to the golf course with one club. There’s no perfect board for every set of circumstances. I tend to tell people to prioritize and figure out what type of fishing you’ll be doing most often and choose the best board for that.”

– ROB MCABEE, BOTE CREATIVE BRAND DIRECTOR

The journey of a thousand paddles begins with the first step. There’s a sea of options based on what type of fishing you normally do and how you’ll transport the paddleboard to the water.

Our premium fishing platforms include the BOTE HD, Rackham and Rover. Selecting your ideal board depends on the body of water and species you’re fishing for. But it also comes down to personal preference, transportation and storage.

The journal "The Best Fishing Paddle Board" details all you need to know regarding which board will be best for you for fishing!

Check out some of our other interesting journals regarding fishing here:

Which paddle board is best for yoga?

The Full Trax style of our boards are great for yoga as it allows you to have grip for the whole length of the board. Whether you're using a traditional stand-up paddleboard like our Flood Aero, or a floating yoga platform like the Inflatable Dock FX, the buoyant platform is going to dare you to really dig into your poses. The instability of a floating platform not in motion adds a new element to your flow. You'll learn to push through by focusing harder on your weight distribution, breathing pattern, and transitions.

The Flood and HD are the best yoga platforms though. The size and design of these vessels are ideal for yoga and just about anything.

Which board is best for touring?

We would recommend The Traveller! Training and expedition are the Traveller's forte. Whether it's speed and agility training or embarking on a lengthy journey, this board has your back! Efficient-yet smooth, stable-yet agile, sexy-yet tough. Perfect for paddling in open water, lakes, and rivers with the ability to be loaded down with essential gear. It’s sleek and slim design paired with lightweight epoxy construction make the Traveller perfect for going the distance. The lower center of gravity offer stability in a paddle board that's second-to-none - perfect for long distances in open water and fitness training for core strength and superior balance.

Can I travel with my board on top of my car?

Absolutely! BOTE offers a wide range of transport accessories to help you get your board from point A to point B

Be sure to use the Board Sox for short trips or the Board Bag for longer transits. This will protect your board from sun rays and debris kicked up from travel.

If transporting an Aero (inflatable) product, make sure to transport below 10 psi to allow for heat-caused air expansion which will put stress on the seams. Once you arrive at your destination, just top off with air and you are good to go!

Can I bring my dog on your products?

You sure can! Just note you may get some cosmetic scratches in the deck pad from the pup's claws. That just comes with the territory. Want more tips on paddling with your pup? Check out our journal: SUP Pups 101: Introducing Your Dog to Paddle Boarding.

Can I use a trolling motor on any of the boards?

We have not tested and do not recommend trolling motors. The Rover and Rover Aero are able to accommodate motors, but we have not tested trolling motors. Please note that putting any product under power, with the exception of the Rover and Rover Aero, will void the warranty.

Do you sell used or demo boards?

We currently do not sell any used our demo boards online. On occasion, our Flagship stores will carry scratch and dent products, but availability and stock will vary.

What size board do I need?

The first step is to think of how much weight you will have on the board. For rigid boards if you will have under 160 pounds (paddler plus gear) the 10'6" is the way to go. Anything over that, 12' will be best. Keep in mind, it is easier for a smaller paddler to paddle a larger board, than a larger paddler to paddle a smaller board. With the Traveller boards, the longer the board the faster it will be. The 12'6" Traveller is best for smaller paddlers looking to get some good speed, while the 14' is best suited for taller paddlers looking for greater speeds. With the Rackham, the 12' gets the job done in most occasions. The 14' is really only needed in situations you'll be in very rough water or will have tons of gear, massive fish sold separately.

Which boards can I fish from?

Any! However, The Rackham is our main fishing board. Featuring a very high max capacity, two sets of Rac Receivers and two sets of side bite fin boxes. the Rackham is the ultimate fishing rig. The square rails and recessed deck make the board extremely stable and allow the board to handle chop very well. The HD you can certainly fish from, but there is just one set of Rac Receivers and it does have a lower max weight capacity. The Rackham Aero and HD Aero are great fishing platforms if you're wanting to go the AeroBOTE route.

Solid Watercraft

Get answers to some of the most common questions we receive about our solid paddle boards.

What are your solid boards made of?

Our solid boards are made from our Gatorshell technology. With our Gatorshell boards, we’ve achieved seamless construction by combining all new materials with ballistics grade composites. The result, a no compromise outer shell that is smooth, solid, and tough…very tough. According to energy impact comparisons, our Gatorshell board achieved six times tougher construction vs. our handcrafted epoxy boards. Because plastic is less dense than epoxy, our Gatorshell boards are more buoyant as compared to their epoxy equivalent. This makes them float higher in the water for a more comfortable paddle, while also adding increased capacity. The Gatorshell is an ABS Polycarbonate blended plastic surrounding an EPS foam core. Kevlar, epoxy and fiberglass are also contained within the board between the Gatorshell layer and Foam Core.

ABRASION-RESISTANT
An abrasion-resistant outter shell means you don’t have to sweat the small stuff, like that time you got too close to that dock.

BEAUTIFUL FIT & FINISH
Gatorshell BOTE paddle boards are constructed to the highest standards in the industry and feature uniquely beautiful designs on par with our hand-crafted epoxy boards.

SEAMLESS CONSTRUCTION
Our proprietary process allows for seamless construction. No cheap-looking rubber gaskets or unsightly fissures down the sides of our boards.

GATORSKIN TEXTURED DECK PAD
High-quality, heat-sealed multi-textured deck pads feature a unique gator skin embossed texture only found on Gatorshell models.

INNOVATIVE FEATURES
Gatorshell BOTE paddleboards feature all the innovative features found on our hand-crafted epoxy boards, so you can outfit them the way you want, for the things you like to do.

IMPACT-RESISTANT
Gatorshell construction is 6x tougher than our hand-crafted epoxy boards giving you the freedom to be, well, yourself.

RESPONSIBLY CRAFTED
The advanced plastics we use to build Gatorshell BOTE paddle boards are made from partially reclaimed material. As if that wasn’t good enough, excess material from its construction is again repurposed, meaning less waste, and that’s good for all of us.

Are solid BOTE boards durable?

All BOTE boards are very durable! Here is a link to learn more about our Gatorshell Technology. According to energy impact comparisons, our Gatorshell boards have a 6X tougher construction vs. handcrafted epoxy boards. Gatorshell Technology is designed to protect the EPS core of your board from water intrusion and provide a superior solution compared to other construction methods. If you do have any damage to your board, send us some pictures and we are happy to help. It is most likely just some damage to the paint. Keep in mind our boards are designed for outdoor use. With that, you will get some scratches, dings, and scuffs. If your board is in pristine condition, it's not being used enough!

What is the Rackham Gatorshell best for?

The Rackham was originally designed for fishing! With the square rails and recessed deck, The Rackham handles chop extremely well. This rig is also best for larger paddlers, those carrying large amounts of gear and paddling in rougher waters.

Do you have shallow water fins?

We offer various shallow water options for both solid and inflatable boards and kayaks.

  • All inflatable watercraft are compatible with the 3″ Aero Shorty Center Fin and the 6″ Aero Midtown Center Fin.
  • Most of our solid paddle boards are compatible with the 3″ Side-Bite Fins. Please note that all Traveller paddle boards as well as the 12′ Flood paddle board are not compatible with side-bite fins. All solid Rackham paddle boards and any Bug Slinger™ style HD paddle boards are compatible with two pairs (4 side-bite fins total) as they have 4 side fin boxes.

What is the difference between the Breeze Gatorshell and the Flood Gatorshell?

The Flood will have more innovations (Rac Receivers, Bungees on the nose and tail, a Stashpod). The Flood is also available in two sizes and includes a 2-piece adjustable carbon fiber paddle, while the Breeze comes in one size and includes a 2-piece adjustable fiberglass paddle.

What is the difference between the Flood Gatorshell and the HD Gatorshell?

The main difference between the Flood and HD is the hull design. The Flood has a displacement hull, so will sit on top of the water. The HD has a displacement hull so will cut through the water. In other words, the Flood is best for flat water and catching some small surf. The HD will be faster than the Flood, have a higher weight capacity and have some additional innovations such as the Paddle Sheath. Both are great boards for doing just about anything! To learn more about hull design check out our journal: Choose Your Hull: A Look at Hull Design

How heavy are your solid paddle boards?

Our boards are heavier than some. But it is due to the build quality and built in innovations. Each board's Product Detail Page has size and weight information included for your reference. If weight is a concern, give yourself a few times out on the water to get down a good system for what works for you. Everyone is different and finds the most efficient way to load and unload when paddling alone. You won't notice weight once out on the water. Definitely check out the Wheel Rac for the fastest and easiest way to transport to the water.

When should I buy the Traveller?

If you're looking to paddle longer distances, quickly the Traveller is the way to go. This is our most efficient board, but is the most stable at higher rates of speed. Our main expedition board, will get you where you need to, pretty darn quickly.

When should I buy the HD Gatorshell?

You are looking for a multipurpose, recreational and all-around board that can do just about anything. The HD is designed to slice through the water and be very effecient yet stable at all speeds.

When should I buy the Flood Gatorshell?

The Flood is our most relaxed board and awesome for flat water paddling, yoga or catching some small surf.

Inflatable Watercraft

Below are common questions we receive related to both inflatable paddle boards and inflatbale kayaks.

What are your Aero inflatable products made of?

We are able to achieve unsurpassed rigidity in our inflatable paddle boards through our unique construction technology.

The secret is the use of composite drop stitch fibers which connect the top and bottom layers of high quality, military-grade PVC. When inflated to the recommended PSI, the fibers cause the air pressure to distribute evenly across the top and bottom surfaces forming a hard, stable platform. Want to learn more? Read our journal Buy Aero not Inflatable: Why AeroTech is Better

Aero paddle boards made with AeroBOTE technology:
The inner core of our AeroBOTEs have tens of thousands of composite drop-stitch fibers that marry the top and bottom halves of the chamber. When under pressure the fibers become taught and create an extremely rigid, solid platform. So let your adventurous side run wild and take an AeroBOTE with you!

Aero paddle boards made with AeroUltra technology:
Constructed with the same military-grade PVC skin as our AeroBOTEs, AeroULTRA technology is highly durable but also lighter in weight. The latest in composite drop stitch production allows these boards to be made with a single layer without sacrificing typical performance. AeroULTRA represents the new way to get into paddling an everyday grab and go SUP.

Which Aero products have which technology?
Please see the following chart for a list of what type of AeroTech each product is made from.

Are Aero inflatable BOTE products durable?

BOTE® boards are very durable! Here is a link to learn more about our Aero Technology. BOTE inflatable paddle boards transform from a form factor small enough to fit in a backpack into a fully-functional SUP in minutes, which allows for superior ease of transportation and storage. Don’t worry about scratches and dings because the military-grade PVC skin is extra tough, while the inner core of our AeroBOTEs has tens of thousands of composite fibers that connect the top and bottom halves of the board and, when under pressure, create solid board rigidity. So let your adventurous side run wild and take your AeroBOTE with you! Shop our inflatable paddle boards here!

What PSI do I Inflate my Inflatable Paddle Board To?

12-15 psi works perfectly. If you have a lot of gear/weight on the board, you definitely want to get closer to 15 than 12.

Can I store the Aero boards and kayaks while they are inflated?

Absolutely! We prefer to spend time on the water as opposed to inflating and deflating our boards. If you do store your Aero watercraft while inflated, make sure to drop the air pressure down to 8-10 PSI (or til it's compressible by hand) if you're keeping your board somewhere not temperature controlled; heat causes air to expand. Science.

What accessories are best for my LONO Aero Kayak?

The LONO Aero is our ultimate fishing kayak and is compatible with many BOTE accessories, including accessories made specifically for the LONO like the Rocket Rac. The Rocket Rac is designed to fit seamlessly on the LONO Aero. Simply insert it into the Rac Receivers behind the LONO’s adjustable seat and you’ll have storage for up to four rods (fits both conventional and fly.) Use the upright holders for getting around and the angled holders for trolling. And when you’re not fishing, all four can simply be used for storage.

Below are our recommendations for a completely decked out LONO Aero.

Will the Aero Chair fit in my LONO?

If you are looking for a seat outside of the kayak seat that came with your Aero inflatable kayak, the standard size inflatable Aero Chair will actually fit in your LONO! However, please note the Inflatable Aero Chair XL will be too large.

Can I store my board with Paddle Sheath installed?

You can definitely leave the Paddle Sheath installed long-term, but the board will not fit in its storage bag. If you plan to store the board in the storage bag, you will need to remove the paddle sheath.

What is the difference between the Breeze Aero and Flood Aero?

The Flood Aero will have additional innovative features, including Cooler Tie Down points, Rac Receivers, nose and tail bungee tie downs and a water-resistant storage bag). The Breeze is best for light paddles while the Flood is equipped for just about any condition or adventure.

How Do Your inflatable boards and kayaks stand up to oyster beds?

Treat your BOTE just as you would any other boat. You definitely don't want to run over them knowingly and always be cautious when in shallow areas. If you do happen to run over an oyster bed, normally you will have some damage to the outer pvc layer that can be patched easily. The Gatorshell boards will definitely get some scrapes and scratches, but nothing that will affect the overall integrity and performance of the board.

What PSI do I inflate My LONO Aero kayak to?

The LONO does have mulitple chambers. The seat Chamber is best inflated at 7-10 psi and floor and side chambers 10-15 psi.

What PSI do I inflate my Zeppelin Aero kayak to?

The Zeppelin floor is best inflated from 10-15 psi, the pontoons up to 3 psi and the seat from 6-8 psi.

What is the difference between the LONO Aero and DEUS Aero kayaks?

The DEUS is a perfect recreational kayak. Built for moderate paddlers and light gear. The LONO is engineered for fishing, larger paddlers and/or carrying large amounts of gear. The LONO also has the ability to add on the peddle drive system so is more universal.

How long will it take to inflate a BOTE Aero inflatable kayak?

Hand Pump (included with your Aero inflatable kayak)

  • LONO - It will generally take around 15 minutes to inflate the LONO with the hand pump.
  • DEUS - It will generally take around 12 minutes to inflate the DEUS with the hand pump.
  • Zeppelin - It will generally take around 15 minutes to inflate the Zeppelin with the hand pump.

Electric Pump

  • LONO - It will generally take around 25-30 minutes to inflate the LONO with the electric pump.
  • DEUS - It will generally take around 15-20 minutes to inflate the DEUUS with the electric pump.
  • Zeppelin - It will generally take around 25 minutes to inflate the zeppelin with the electric pump.

What size is the center fin on BOTE Aero products?

BOTE Aero inflatable paddle boards and kayaks come with a removable Aero Center Fin. We also sell a variety of other fins in various sizes to fit your needs.

What comes with my Aero kayak?

All inflatable kayaks come with the following accessories:

  • One (1) Hand Pump
  • One (1) Removable Aero Center Fin
  • One (1) Aero Repair Kit
  • One (1) Travel Bag
  • One (1) Pair of Slid-In Aero Rac Receivers

Some kayaks come with additional accessories as follows:

  • LONO Aero - Aero Sandspear Sheath
  • DEUS Aero - Removable Foot Bar

What kind of water can I use the kayaks in? Have they been tested in level 4 rapids?

The BOTE kayaks are best suited for Flat Water, Bays & Inlets, Ocean and slow running River. Our kayaks are better suited for class 1-2 and Zeppelin will be the more stable platforming in class 2 and also has the self-bailing feature.

Rapids Classifications

  • Class I EASY : Moving water with a few riffles and small waves. Few or no obstructions.
  • Class II NOVICE : Easy rapids with smaller waves, clear channels that are obvious without scouting. Some maneuvering might be required.
  • Class III INTERMEDIATE : Rapids with high, irregular waves. Narrow passages that often require precise maneuvering.
  • Class IV ADVANCED : Long, difficult rapids with constricted passages that often require complex maneuvering in turbulent water. The course may be hard to determine and scouting is often necessary.
  • Class V EXPERT: Extremely difficult, long, and very violent rapids with highly congested routes, which should be scouted from shore. Rescue conditions are difficult, and there is a significant hazard to life in the event of a mishap. The upper limit of what is possible in a commercial raft.
  • Class VI EXTREME: The difficulties of Class V carried to the extreme. Nearly impossible and very dangerous. For teams of experts only. Involves risk of life. Class VI rapids are not commercially raftable.

Which Aero kayak should I choose?

So you've been toying around with the idea of buying a kayak and after researching traditional kayaks, you may be thinking it's a bigger commitment than you want. Storage alone is enough to make us say, 'thanks but no thanks', which is why we created a line of inflatable kayaks that perform just like a solid kayak, and in some areas, a lot better.

Every BOTE inflatable kayak performs with the durability and stability required for days on the water, but what makes them unique is their packability. Our inflatable kayaks come equipped with a custom travel bag so they can pack down into even the smallest spaces. But which one is the right choice for your level of adventure? Our inflatable kayaks offer options for the beginner all the way to the ultimate fisherman, and their endless versatility allows you to grow into new kayaking and SUP skills.

It sounds too good to be true, but it's not. Visit this deep dive into our three inflatable kayaks, the Zeppelin, the DEUS, and the LONO, will give you the guidance you need to properly compare and select the best inflatable kayak for your lifestyle.

Whether you're looking for easy recreational use with a solo paddling kayak that transforms tandem, like the Zeppelin, an easy-to-convert kayak to stand up paddle board great for leisure, like the DEUS, or a super versatile accessory machine that's also great for fishing such as the LONO, BOTE's line of inflatable kayaks all give you the durability and portability that most solid kayaks lack. It's never been easier to live the outdoor lifestyle with an inflatable kayak by your side.

Other helpful articles we have on our kayaks:

Zeppelin Aero Inflatable Kayak Resources:

What's included with the Aero stand up paddle board?

All of our Aero (inflatable) paddle boards come with the following accessories:

  • One (1) Travel Bag
  • One (1) 3-piece adjustable paddle
  • One (1) Hand pump
  • One (1) Aero Repair kit (just in case you need it!)

However, we still recommend to check each individual product page, as many of our boards come with additional accessories and features. Once you've picked out your board, don't forget to check out our additional accessories to deck it out how you want.

How heavy are your inflatable paddle boards?

Our boards are on the heavier than some. But it is due to the build quality and built in innovations. Each board's Product Detail Page has size and weight information included for your reference. If weight is a concern, give yourself a few times out on the water to get down a good system for what works for you. Everyone is different and finds the most efficient way to load and unload when paddling alone. You won't notice weight once out on the water. Definitely check out the Wheel Rac for the fastest and easiest way to transport to the water.

What is the best way to fold my Rackham Aero?

Inflatable Docks & Seating

Curious about an inflatable dock or seating? Below are our most common questions.

Do the Aero Chairs float?

Yes, the Aero Chairs will float. Do keep in mind that if you are looking to float and lounge, though, that they won't stay upright. They are meant to be enjoyed on land or any of our Aero products. If they happen to fall of the boat, they will float and will not sink.

Does the Aero Chair fit on my LONO Aero?

If you are looking for a seat outside of the kayak seat that came with your Aero inflatable kayak, the standard size inflatable Aero Chair will actually fit in your LONO! However, please note the Inflatable Aero Chair XL will be too large.

How many people can sit on the Dock Hangout?

Four people is the prime amount for the Hangout. If you add more, the ends will begin to dip into the water and won't stay level. Be sure to distribute weight evenly for the best performance!

What PSI do I inflate my Dock to?

The Dock 10 is best inflated from 6-8 psi. The Dock 7 is best inflated to 10 psi. The Hangout is best inflated to 10 PSI.

Do I need the Dock 7 or the Dock 10?

How do I fold my Dock?

How do I fold my Aero Chair?

Gear & Accessories

BOTE offers tons of different gear and accessory choices to make your product uniquely yours.

Which Accessories Do I Need?

Safety first! Be sure to grab a PFD and Leash for safety. Secondly, ease and transport. The Travelink™ Carry Sling and Aero Pump (if you have an inflatable) will make the trip to the water much more enjoyable. A board bag is a great option if you will be transporting your rigid board on a roof rack or truck bed. The KULA Cooler is a must have (everybody like snacks!) and either a Bucket Rac or the Cooler Tie-Down Kit to keep it in place! Check out the Tackle Rac if you like to fish or just want to keep your backpack and speaker dry. Deck your board out by visiting all of our accessories here. The possibilities are endless.

Do I need hardware/adaptors to install my Tackle Rac?

If you have a solid paddle board the Tackle Rac will slide right into the receivers built into the deck of the board.

If you have an inflatable paddle board you will need to install the pair of Aero Rac Receivers that are included with the board. Previous to 2021 the Rac Receivers will screw into the mount, while 2021 and later, they will slide in.

Do you have shallow water fins?

We offer various shallow water options for both solid and inflatable boards and kayaks.

  • All inflatable watercraft are compatible with the 3″ Aero Shorty Center Fin and the 6″ Aero Midtown Center Fin.
  • Most of our solid paddle boards are compatible with the 3″ Side-Bite Fins. Please note that all Traveller paddle boards as well as the 12′ Flood paddle board are not compatible with side-bite fins. All solid Rackham paddle boards and any Bug Slinger™ style HD paddle boards are compatible with two pairs (4 side-bite fins total) as they have 4 side fin boxes.

Can I travel with my board on top of my car?

Absolutely! BOTE offers a wide range of transport accessories to help you get your board from point A to point B

Be sure to use the Board Sox for short trips or the Board Bag for longer transits. This will protect your board from sun rays and debris kicked up from travel.

If transporting an Aero (inflatable) product, make sure to transport below 10 psi to allow for heat-caused air expansion which will put stress on the seams. Once you arrive at your destination, just top off with air and you are good to go!

Do BOTE paddles float?

The one-piece paddles will float! However, the adjustable paddles do not float as water will begin to enter into the adjustment points on the paddle. You can shop our paddle selection here.

Why is my AeroPump so loud?

The AeroPump has two stages. Once the pump reaches a certain PSI it will kick into the second stage which is a bit loud and you won't be able to read the pressure gauge. Once the pump reaches the PSI set by the knob on the pump, it will shut off automatically. Using the time that the pump is inflated the board to apply sunscreen, pack the cooler and get organized is highly recommended.

The pressure gauge on my hand pump doesn't show that there is any pressure. Why not?

The AeroPump has two stages. Once the pump reaches a certain PSI it will kick into the second stage which is a bit loud and you won't be able to read the pressure gauge. Once the pump reaches the PSI set by the knob on the pump, it will shut off automatically. Using the time that the pump is inflated the board to apply sunscreen, pack the cooler and get organized is highly recommended.

Do I need to wear a life vest?

Safety when on the water is extremely important. Both a life jacket and a coiled leash are required in most states. Please check with your local authorities to confirm if you are required to wear a life vest.

Please note, our inflatable Belt PFD and Vest PFD and are only approved for ages 16 and above.

Are BOTE PFDs Coast Guard certified?

Our BOTE Inflatable Vest PFDs and Inflatable Belt PFDs are UL approved and are US Coast guard certified!

Can I store the Aero boards and kayaks while they are inflated?

Absolutely! We prefer to spend time on the water as opposed to inflating and deflating our boards. If you do store your Aero watercraft while inflated, make sure to drop the air pressure down to 8-10 PSI (or til it's compressible by hand) if you're keeping your board somewhere not temperature controlled; heat causes air to expand. Science.

Can I use a trolling motor on any of the boards?

We have not tested and do not recommend trolling motors. The Rover and Rover Aero are able to accommodate motors, but we have not tested trolling motors. Please note that putting any product under power, with the exception of the Rover and Rover Aero, will void the warranty.

Can I store my board with Paddle Sheath installed?

You can definitely leave the Paddle Sheath installed long-term, but the board will not fit in its storage bag. If you plan to store the board in the storage bag, you will need to remove the paddle sheath.

Can I use the Sandspear on a board without a stakeout hole or Sandspear sheath?

How do I mount my Power Pole Micro-Anchor on my Gatorshell board?

How do I attach my KULA Cooler using the Cooler Kit on my Gatorshell board?

How do I attach my KULA Cooler using the Cooler Kit on my Aero board?

How do I mount my Power Pole Micro Anchor on my Aero Board?

How to safely install your Paddle-Sheath

How to safely install your Sandspear-Sheath

How to safely install your Tackle Rac Receivers

What are some alternative uses for my Tackle Rac if I don't plan to fish

Do I need to use the fins with my Rover if I am using a motor?

The fins are not needed to be installed if you are utilizing an outboard motor. If you do install the fins your vessell will not turn appropriately when under power.

If you will be paddling your Rover without a motor, you will then want to install the fins.

Why isn't my hand pump gauge reading?

Your handpump gauge will not begin reading pressure until it reaches 7 psi. Your vessel will begin to feel very rigid around 4 psi but do keep pumping and the gauge will read at the higher pressure.

Orders & Shipping

Below are common questions related to orders and shipping.

How quickly will my order ship?

All in-stock product will ship within 1-2 business days of your order being placed. We do our best to ship same day, but orders placed after 1 pm CST are not gauranteed to ship same day. All orders placed Saturday or Sunday will have all in-stock product ship Monday.

Can I cancel or alter my order?

Once your order is placed there is a very short window to where we are able to make any adjustments or cancel orders. If your order has already passed through to the warehouse we will not be able to make any alterations or honor any cancelation requests. Please be sure your order is correct prior to completing. Do be sure to reach out to our support team if you need any help in product selection.

How will my order ship?

All Gatorshell (rigid) boards will ship via freight. Your board will be packaged in protective wrapping and will be inside of a custom made box that is then strapped to a wooden pallet. Smaller accessories will be shipped inside of the box while larger ones will be strapped to the pallet on top of your board.  

AeroBOTES and Accessories ordered without a Gatorshell board, will be shipped via FedEx.

How do I receive my freight shipment?

If you ordered a Gatorshell (rigid) board the freight carrier will call ahead of time to schedule the delivery. Someone will need to be present to receive the shipment. At delivery, please be sure to fully open and inspect the board for any freight damage. It is rare that a board is damaged but if you do find any damage please refuse the shipment and note the damage on the delivery receipt. Do let our support team know and we will have a replacement shipped to you as soon as possible. You can view our full freight shipping policy here.

What should I expect at freight delivery?

Can I expedite shipping?

Unfortuantely, it is not possible to expedite freight shipments. For any orders shipping via FedEx do select the expedited shipping method at checkout and we will be sure to get out the door for you asap.

Can I order over the phone?

Absolutely! Give us a call at 888-855-4450 and we are happy to help with product selection and help guide through the ordering process.

Do you offer financing?

Yes, we do work with a third party, Affirm, to offer financing. Do select Affirm as your payment method at checkout and you will be directed to their website. Affirm will let you know which terms you are eligible for and is a very quick and easy process.

Paddling Basics

Below are some tips for proper paddling

Getting on your paddle board

Going from knees to feet

How to correctly size your paddle

Proper paddle stroke and tips for turning/maneuvering

Must-have items to take with you paddling

Warranties, returns, & Misc

Below are common questions related to warranties, returns, and other miscellaneous.

What is your return policy?

BOTE® Return Policy

Subject to the terms of this policy, we offer returns within 30 days after the date of purchase. You may return your product for a refund back to the original payment method. We charge a 20% restocking fee on all returns.

Rigid (Epoxy or Gatorshell) Paddle Boards and Skiffs, motors, and Face Masks are not covered by this 30-day return policy and may not be returned. If you have any questions on what product is right for you prior to purchasing, please feel free to contact us!

Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories.

All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.

You are responsible for all return shipping costs. If you require a pre-paid shipping label, please contact us. The cost of return shipping will be deducted from the refund that you receive.

BOTE® reserves the right to amend this policy at any time without notice.

I purchased from an Authorized BOTE Dealer, how do I initiate a return?

If you purchased from a dealer, do keep in mind our return policies may not be the same. Please reach out to the dealer directly for details on returns.

I need to return a product but do not have the packaging.

All returns must be made with original packaging and all pieces. If you do not have the original packaging, we will not be able to accept your return.

How long do refunds take to process?

The total return and refund process can take up to 10 calendar days after we receive the returned product.

Can I return a used product?

Returned items must be in new condition with no visible signs of wear and be returned with all originally included parts and accessories.

All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund. If you are having an issue or are dissatisfied with a used product please reach out and we will work towards a resolution with you. But we do not accept returns on used products.

Our full return policy can be found at https://www.boteboard.com/pages/refund-policy

Who pays the return shipping costs? Does BOTE charge a restocking fee on returns?

The customer is responsible for all return shipping costs. BOTE® can provide you with a prepaid shipping label, however the return shipping costs will be deducted from your final refund. In addition, all returns are subject to a 20% restocking fee. If you utilize your own shipping label, please be sure to keep a copy of the return tracking!

If you are having an issue with your purchase please do reach out and we are happy to help.

*Please note that solid paddle boards are not eligible for return.

How can I return a product that I purchased on Amazon?

All BOTE products purchased on Amazon must be returned by following the instructions on Amazon’s return portal.

Can I exchange an item instead of returning it if I purchased my product online?

BOTE® does not currently offer exchanges for online orders. If your product is in like-new condition and within the 30 day return policy you may be able to return the product for a refund. This would be processed as a regular return and repurchase and the 20% restocking fee and return shipping costs would still apply to the return of the original product.

What is the Warranty Policy on Gear, Accessories and Coolers?

BOTE® KULA SOFTY SOFT-SIDE COOLERS

For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.

If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Softy Soft-Side Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

BOTE® KULA GATORSHELL COOLERS

For the original retail purchaser (“Consumer”), BOTE® provides a limited five year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.

If the warranty applies, BOTE® will repair, replace or provide replacement parts, at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • The Lid Trax™ lid pad or the Tote™ Handle.
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Hardshell Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

HIDEA MOTORS

Applies to Hidea HDF6HS 6HP, Hidea HDF9.9HS 9.9HP and Hidea HDF9.9HES Electric Start 9.9HP 4 Stroke Outboard Motors

For the original retail purchaser (“Consumer”), BOTE® provides a limited 30-day warranty from date of purchase against material or manufacturing defects for a registered product.

The warranty does not apply to damage caused by:

  • Use of the product in a manner inconsistent with the recommended operation procedures
  • Use of accessories and parts not purchased from BOTE®
  • Use of fuel, oil or lubricants other than those recommended in the Owner’s Manual
  • Modification or removal of parts
  • Routine maintenance needs or normal wear and tear (including cosmetic damages such as scratches or dents)
  • Accidents, collisions or contact with foreign materials
  • Product purchased second-hand or used

Please note that Hidea no longer offers service in the US. BOTE® is not the manufacturer of Hidea motors and does not offer service or repair aside from the 30 day limited warranty above.

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any Hidea motors. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

BOTE® HIGHWATER PACKS

For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in pack workmanship and welding.

If the warranty applies, BOTE® will repair or replace, at its discretion, the pack or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Packs repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® Highwater Packs. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

PARTS, ACCESSORIES, OUTFITTING

For the original retail purchaser (“Consumer”), BOTE® provides a limited 90-day warranty from the date of purchase against material or manufacturing defects of parts, accessories, and outfitting.

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Cosmetic flaws or variations in colors.
  • Product purchased second-hand or used
  • Use in excess of the manufacturers recommended maximum load capacity.
  • Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
  • Product damaged by extreme weather or environmental conditions.
  • Product damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.
  • Product damaged by accident, neglect, improper use or handling.
  • Product designated as Prototypes.
  • Product determined to have been used for any activity other than an activity which is customary for the product.
  • Product that has been structurally or dimensionally altered or modified.
  • Product used for commercial or rental purposes.
  • Any product that has been lost or stolen

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to the applicable part or accessory. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. BOTE®’s aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

What is your solid paddle board warranty policy?

BOTE® PRODUCTS WITH GATORSHELL TECHNOLOGY AND HANDCRAFTED EPOXY BOARDS

For the original retail purchaser (“Consumer”), BOTE® provides a limited one year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.

If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the board or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Boards repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Cosmetic flaws or variations in color.
  • Use in excess of the manufacturers recommended maximum load capacity.
  • Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
  • BOTE® or AeroBOTE® purchased second-hand or used
  • BOTE® or AeroBOTE® damaged by extreme weather or environmental conditions.
  • BOTE® or AeroBOTE® damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.
  • BOTE® or AeroBOTE® damaged by accident, neglect, improper use or handling.
  • BOTE® or AeroBOTE® that have been towed by power or sail boats.
  • BOTE® or AeroBOTE® designated as Prototypes.
  • BOTE® or AeroBOTE® sold as “demos” or in “as is” condition.
  • BOTE® or AeroBOTE® determined to have been used for any activity other than an activity which is customary for the product.
  • BOTE® or AeroBOTE® that have been structurally or dimensionally altered or modified.
  • BOTE® or AeroBOTE® used for commercial or rental purposes.
    Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to BOTE® paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

Do I need to complete a warranty registration?

Yes, all Gatorshell, AeroBOTES, Docks, Kayaks and Aero Seating need to have a warranty registration completed. If you need to register a product, please do so here.

Are your KULA Coolers BPA free?

Yes! Our KULAs are BPA free.

LONO

Here you will find the best ways to enjoy the LONO

What comes with your LONO?

How to inflate your LONO

Which accessories are needed with your LONO?

How to paddle your LONO

How to adjust the seat on your LONO

How to get on your LONO

How to turn your LONO

How to remove the Apex PD in the water?

How to fold your LONO

APEX pd use and Maintenance

Maintenance is important to keeping your APEX PD in top condition. Below are some ways to do so and also a few tips for use.

How to unbox your Apex PD

How to use your APEX PD Travel Bag

Inspecting the upper housing

How to install the propeller pin

How to adjust the steering

How to tighten the gear covers

How to install and remove the pedals

How to install and remove the cranks

How to grease the ports

How to rebuild the upper gear

How to rebuild the hole flange

How to rebuild the lower gear

How to rebuild the rudder system

How to rebuild the steering cord

How to rebuild the transmission