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BOTE® 30-Day Return Policy
Please note that our return policy has changed. Beginning on February 8, 2021, orders may only be returned within 30 days following the date of purchase. Any orders placed prior to February 8, 2021 will be covered under our prior policy and may be returned within 60 days following the date of purchase.
BOTE® makes every effort to produce products of the highest quality and standards in the industry. However, if you’re looking to return a previously purchased BOTE® product, please review our return policy below. Don’t hesitate to contact us if you have any questions or need any assistance – we’re here to help!
BOTE® Return Policy
How to Return a Product
To initiate a return, please complete the following steps:
If your question is not answered below, please feel free to contact us!
How long will it take to receive my refund?
The total return and refund process can take up to 10 days after we receive the returned product.
Who pays the return shipping costs? Does BOTE® charge a restocking fee on returns?
You are responsible for all return shipping costs. BOTE® can provide you with a prepaid shipping label, however the return shipping costs will be deducted from your final refund. In addition, all returns are subject to a 20% restocking fee. If you utilize your own shipping label, please be sure to keep a copy of the return tracking.
I had an issue with my product, how do I know if it is eligible for a warranty?
Please visit our warranty policy to see if your product is covered by our warranty.
I had an issue with the shipping of my product/my item was damaged in transit, what can I do?
Please visit our shipping policy page for more information on this!
What if my item is not in like-new condition or I do not have all originally included parts or accessories?
If your product is not in like-new condition, or is missing any originally included parts or accessories, then the amount of your refund may be reduced. In addition, BOTE® reserves the right to return the product to you if it is determined that the product is not eligible to be returned.
I purchased my product in a BOTE® retail store, but I am not in the area and am looking to return -what can I do?
Our physical retail stores and our online store currently utilize different systems, so returns need to occur via the original channel through which they were purchased.
I purchased online, can I return my product to a BOTE® retail store?
Can I exchange an item instead of returning it if I purchased my product online?
BOTE® does not currently offer exchanges for online orders. If your product is in like-new condition, you may be able to return the product for a refund.
I no longer have the original shipping box for my product. Where can I purchase a box to use when returning my product?
If you no longer have the original shipping box for your product, shipping boxes can be purchased from many home improvement stores and moving supply stores. Shipping dimensions for each product can be found the product page for that product.
How can I return a product that I purchased on Amazon?
All BOTE® products purchased on Amazon must be returned by following the instructions on Amazon’s return portal.