RETURN POLICY

BOTE® 30-Day Return Policy

BOTE® makes every effort to produce products of the highest quality and standards in the industry. However, if you’re looking to return a previously purchased BOTE® product, please review our return policy below. Don’t hesitate to contact us if you have any questions or need any assistance – we’re here to help!

BOTE® Return Policy

  • Subject to the terms of this policy, we offer returns within 30 days after the date of purchase. You may return your product for a refund back to the original payment method. We charge a 20% restocking fee on all returns.
  • Rigid (Epoxy or Gatorshell) Paddle Boards and Skiffs and motors are not covered by this 30-day return policy and may not be returned. If you have any questions on what product is right for you prior to purchasing, please feel free to contact us!
  • Face Masks are not covered by this 30-day return policy and may not be returned, even if unopened, due to health and safety precautions and are considered final sale.
  • Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories.
  • All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.
  • You are responsible for all return shipping costs. If you require a pre-paid shipping label, please contact us. The cost of return shipping will be deducted from the refund that you receive.
  • BOTE® reserves the right to amend this policy at any time without notice.

How to Return a Product

To initiate a return, please complete the following steps:

  1. Fill out our 30-Day Returns Form here with all necessary information and applicable images to confirm the product is in like-new condition.
  2. After completing the form, you will receive a ticket number via email regarding your return.
  3. A BOTE® Customer Service Specialist will contact you regarding your return within two business days after you submit the 30-Day Return Form. Our specialist may request additional information about the return at that time, and will provide you with the return address and a Return Merchandise Authorization (RMA) Number.
  4. Please return all items to BOTE® at the address provided by the BOTE® Customer Service Specialist. You must include all originally included parts and accessories along with the RMA number and return form. Failure to provide the RMA number and return form can lead to delays in the return processing.
  5. Once the product arrives at our Distribution Center, our Returns Team will inspect the returned product and will notify the BOTE® Customer Service Specialists if the product is not in like-new condition, or if any parts or accessories were not included.
  6. A refund is normally processed within seven business days after we receive the returned product. An email confirmation will be sent to you once the refund has been issued.
  7. If a refund is issued, it may take a few business days before the refund is reflected in your account.

 

Return FAQs

If your question is not answered below, please feel free to contact us!

How long will it take to receive my refund?

The total return and refund process can take up to 10 days after we receive the returned product.

Who pays the return shipping costs? Does BOTE® charge a restocking fee on returns?

You are responsible for all return shipping costs. BOTE® can provide you with a prepaid shipping label, however the return shipping costs will be deducted from your final refund. In addition, all returns are subject to a 20% restocking fee. If you utilize your own shipping label, please be sure to keep a copy of the return tracking.

I had an issue with my product, how do I know if it is eligible for a warranty?

Please visit our warranty policy to see if your product is covered by our warranty.

I had an issue with the shipping of my product/my item was damaged in transit, what can I do?

Please visit our shipping policy page for more information on this!

What if my item is not in like-new condition or I do not have all originally included parts or accessories?

If your product is not in like-new condition, or is missing any originally included parts or accessories, then the amount of your refund may be reduced. In addition, BOTE® reserves the right to return the product to you if it is determined that the product is not eligible to be returned.

I purchased my product in a BOTE® retail store, but I am not in the area and am looking to return -what can I do?

Our physical retail stores and our online store currently utilize different systems, so returns need to occur via the original channel through which they were purchased.

I purchased online, can I return my product to a BOTE® retail store?

Our physical retail stores and our online store currently utilize different systems, so returns need to occur via the original channel through which they were purchased.

Can I exchange an item instead of returning it if I purchased my product online?

BOTE® does not currently offer exchanges for online orders. If your product is in like-new condition, you may be able to return the product for a refund.

I no longer have the original shipping box for my product. Where can I purchase a box to use when returning my product?

If you no longer have the original shipping box for your product, shipping boxes can be purchased from many home improvement stores and moving supply stores. Shipping dimensions for each product can be found the product page for that product.

How can I return a product that I purchased on Amazon?

All BOTE® products purchased on Amazon must be returned by following the instructions on Amazon’s return portal.

 

 

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