Return Policy

BOTE® 30-Day Return Policy

BOTE® makes every effort to produce products of the highest quality and standards in the industry. However, if you’re looking to return a previously purchased BOTE® product, please review our return policy below. Don’t hesitate to contact us if you have any questions or need any assistance – we’re here to help!

BOTE® Return Policy

  • Subject to the terms of this policy, we offer returns within 30 days after the date of purchase. You may return your product for a refund back to the original payment method. We charge a 20% restocking fee on all returns.
  • Rigid (Epoxy or Gatorshell) Paddle Boards and Skiffs and motors are not covered by this 30-day return policy and may not be returned. If you have any questions on what product is right for you prior to purchasing, please feel free to contact us!
  • Face Masks are not covered by this 30-day return policy and may not be returned, even if unopened, due to health and safety precautions and are considered final sale.
  • Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories.
  • All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.
  • You are responsible for all return shipping costs. If you require a pre-paid shipping label, please contact us. The cost of return shipping will be deducted from the refund that you receive.
  • BOTE® reserves the right to amend this policy at any time without notice.

How to Return a Product

To initiate a return, please complete the following steps:

  1. Fill out our 30-Day Returns Form here with all necessary information and applicable images to confirm the product is in like-new condition.
  2. After completing the form, you will receive a ticket number via email regarding your return.
  3. A BOTE® Customer Service Specialist will contact you regarding your return within two business days after you submit the 30-Day Return Form. Our specialist may request additional information about the return at that time, and will provide you with the return address and a Return Merchandise Authorization (RMA) Number.
  4. Please return all items to BOTE® at the address provided by the BOTE® Customer Service Specialist. You must include all originally included parts and accessories along with the RMA number and return form. Failure to provide the RMA number and return form can lead to delays in the return processing.
  5. Once the product arrives at our Distribution Center, our Returns Team will inspect the returned product and will notify the BOTE® Customer Service Specialists if the product is not in like-new condition, or if any parts or accessories were not included.
  6. A refund is normally processed within seven business days after we receive the returned product. An email confirmation will be sent to you once the refund has been issued.
  7. If a refund is issued, it may take a few business days before the refund is reflected in your account.

 

Warranties, returns, & Misc

Below are common questions related to warranties, returns, and other miscellaneous.

What is your return policy?

BOTE® Return Policy

Subject to the terms of this policy, we offer returns within 30 days after the date of purchase. You may return your product for a refund back to the original payment method. We charge a 20% restocking fee on all returns.

Rigid (Epoxy or Gatorshell) Paddle Boards and Skiffs, motors, and Face Masks are not covered by this 30-day return policy and may not be returned. If you have any questions on what product is right for you prior to purchasing, please feel free to contact us!

Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories.

All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.

You are responsible for all return shipping costs. If you require a pre-paid shipping label, please contact us. The cost of return shipping will be deducted from the refund that you receive.

BOTE® reserves the right to amend this policy at any time without notice.

I purchased from an Authorized BOTE Dealer, how do I initiate a return?

If you purchased from a dealer, do keep in mind our return policies may not be the same. Please reach out to the dealer directly for details on returns.

I need to return a product but do not have the packaging.

All returns must be made with original packaging and all pieces. If you do not have the original packaging, we will not be able to accept your return.

How long do refunds take to process?

The total return and refund process can take up to 10 calendar days after we receive the returned product.

Can I return a used product?

Returned items must be in new condition with no visible signs of wear and be returned with all originally included parts and accessories.

All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund. If you are having an issue or are dissatisfied with a used product please reach out and we will work towards a resolution with you. But we do not accept returns on used products.

Our full return policy can be found at https://www.boteboard.com/pages/refund-policy

Who pays the return shipping costs? Does BOTE charge a restocking fee on returns?

The customer is responsible for all return shipping costs. BOTE® can provide you with a prepaid shipping label, however the return shipping costs will be deducted from your final refund. In addition, all returns are subject to a 20% restocking fee. If you utilize your own shipping label, please be sure to keep a copy of the return tracking!

If you are having an issue with your purchase please do reach out and we are happy to help.

*Please note that solid paddle boards are not eligible for return.

How can I return a product that I purchased on Amazon?

All BOTE products purchased on Amazon must be returned by following the instructions on Amazon’s return portal.

Can I exchange an item instead of returning it if I purchased my product online?

BOTE® does not currently offer exchanges for online orders. If your product is in like-new condition and within the 30 day return policy you may be able to return the product for a refund. This would be processed as a regular return and repurchase and the 20% restocking fee and return shipping costs would still apply to the return of the original product.

What is the Warranty Policy on Gear, Accessories and Coolers?

BOTE® KULA SOFTY SOFT-SIDE COOLERS

For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.

If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Softy Soft-Side Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

BOTE® KULA GATORSHELL COOLERS

For the original retail purchaser (“Consumer”), BOTE® provides a limited five year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.

If the warranty applies, BOTE® will repair, replace or provide replacement parts, at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • The Lid Trax™ lid pad or the Tote™ Handle.
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Hardshell Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

HIDEA MOTORS

Applies to Hidea HDF6HS 6HP, Hidea HDF9.9HS 9.9HP and Hidea HDF9.9HES Electric Start 9.9HP 4 Stroke Outboard Motors

For the original retail purchaser (“Consumer”), BOTE® provides a limited 30-day warranty from date of purchase against material or manufacturing defects for a registered product.

The warranty does not apply to damage caused by:

  • Use of the product in a manner inconsistent with the recommended operation procedures
  • Use of accessories and parts not purchased from BOTE®
  • Use of fuel, oil or lubricants other than those recommended in the Owner’s Manual
  • Modification or removal of parts
  • Routine maintenance needs or normal wear and tear (including cosmetic damages such as scratches or dents)
  • Accidents, collisions or contact with foreign materials
  • Product purchased second-hand or used

Please note that Hidea no longer offers service in the US. BOTE® is not the manufacturer of Hidea motors and does not offer service or repair aside from the 30 day limited warranty above.

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any Hidea motors. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

BOTE® HIGHWATER PACKS

For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in pack workmanship and welding.

If the warranty applies, BOTE® will repair or replace, at its discretion, the pack or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Packs repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of the product
  • Small parts such as buckles
  • Cosmetic flaws or variations in color
  • Product purchased second-hand or used
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage, including subjecting the product to stress beyond the physical limits of the materials used in its construction.
  • Any damage sustained while the product is in the possession of a freight carrier, a dealer, Consumer or any party other than BOTE®
  • Any damage caused by accident, neglect, improper use or handling
  • Any product used for any activity other than an activity that is customary for the product
  • Any product used for commercial purposes
  • Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® Highwater Packs. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

PARTS, ACCESSORIES, OUTFITTING

For the original retail purchaser (“Consumer”), BOTE® provides a limited 90-day warranty from the date of purchase against material or manufacturing defects of parts, accessories, and outfitting.

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Cosmetic flaws or variations in colors.
  • Product purchased second-hand or used
  • Use in excess of the manufacturers recommended maximum load capacity.
  • Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
  • Product damaged by extreme weather or environmental conditions.
  • Product damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.
  • Product damaged by accident, neglect, improper use or handling.
  • Product designated as Prototypes.
  • Product determined to have been used for any activity other than an activity which is customary for the product.
  • Product that has been structurally or dimensionally altered or modified.
  • Product used for commercial or rental purposes.
  • Any product that has been lost or stolen

This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to the applicable part or accessory. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. BOTE®’s aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

What is your solid paddle board warranty policy?

BOTE® PRODUCTS WITH GATORSHELL TECHNOLOGY AND HANDCRAFTED EPOXY BOARDS

For the original retail purchaser (“Consumer”), BOTE® provides a limited one year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.

If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the board or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Boards repaired or replaced under this warranty may or may not incorporate these changes.

This limited warranty does not apply to:

  • Normal wear and tear and aging of product.
  • Cosmetic flaws or variations in color.
  • Use in excess of the manufacturers recommended maximum load capacity.
  • Failure to comply with pressure recommendations, assembly / disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
  • BOTE® or AeroBOTE® purchased second-hand or used
  • BOTE® or AeroBOTE® damaged by extreme weather or environmental conditions.
  • BOTE® or AeroBOTE® damaged while in possession of a freight carrier, a dealer, Consumer, or any party other than BOTE®.
  • BOTE® or AeroBOTE® damaged by accident, neglect, improper use or handling.
  • BOTE® or AeroBOTE® that have been towed by power or sail boats.
  • BOTE® or AeroBOTE® designated as Prototypes.
  • BOTE® or AeroBOTE® sold as “demos” or in “as is” condition.
  • BOTE® or AeroBOTE® determined to have been used for any activity other than an activity which is customary for the product.
  • BOTE® or AeroBOTE® that have been structurally or dimensionally altered or modified.
  • BOTE® or AeroBOTE® used for commercial or rental purposes.
    Any product that has been lost or stolen

Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to BOTE® paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.

In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.

To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.