The timeframes listed above are an estimate only within the lower 48 states, and are not a guarantee of delivery with the time periods noted and are dependent on the carriers.
We ship international orders to Australia through our BOTE Australia online storefront. We do not currently offer shipping to any other countries outside of the United States.
Scheduling Freight Deliveries. If your order is shipping via freight carrier, then the freight company will contact you to schedule delivery. Please double-check your shipping contact information to ensure that the email address and phone number are accurate. If the freight company is unable to reach you or you are unavailable to receive delivery, you may incur additional storage charges.
Receiving Freight Deliveries. An adult 18 years of age or older must be available to accept all freight deliveries, and you may be required to assist the driver with unloading from the truck. You must inspect the entire order before signing for the delivery. The delivery driver should wait for you to confirm the condition of the product before leaving the delivery location. Note that a damaged box does not always indicate damage to the product inside, and an undamaged box does not always guarantee that the product inside is undamaged. Once you have signed for your order, no party is able to file a claim with the carrier.
If you discover any damage to your product upon delivery and inspection, you should refuse the shipment by writing “Refused due to damage” on the bill of lading and provide this along with the product to the driver. Please fill out our damage shipping claim form as well to notify us. Proper documentation is required to receive compensation for damages or replacement product.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not updated within 48 hours of receiving your shipping confirmation email, please contact us for further assistance.
My product arrived damaged in transit, what should I do?
Freight Shipments. If your order was shipped via freight carrier, please inspect your entire order before you sign for the delivery. If you find any visible signs of damage on your product, please refuse the shipment with the driver, and mark “Refused due to damage in transit” on the bill of lading, and fill out our shipping damage form to notify us.
Once you have signed for your order, no party is able to file a claim with the carrier.
If you notice any damage to your product after you have accepted your order, please complete this shipping damage claim form within three days of the date of delivery. We address these situations on a case-by-case basis but will try our best to work towards a satisfactory solution!
FedEx Shipments. If your order was shipped via FedEx, please inspect your product upon arrival. Note that a damaged box does not always indicate damage to the product inside. If the product does appear to be damaged, please complete this shipping damage claim form within three days after the date of delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution!
Can I update my address or shipping method or cancel my order?
We aim to ship orders as quickly as possible, and therefore are usually unable to make any changes or cancel your order once placed. If you have already received a tracking number, we will be unable to change your order on our end. If you need to change your address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred. You can return the items within 30 days, but you are responsible for the return shipping, and the items will be subject to a 20% restocking fee.
I am missing some items from my order, what should I do?
You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:
- First check inside your box. For example, if you ordered a KULA and some accessories, we may have packed your accessories within the KULA to ship everything at once.
- Second, click further into your tracking number. Often when we ship multiple items with FedEx, there will be a master tracking number, with sub-tracking numbers within it. Our order confirmation email currently only shows the status of one of the tracking numbers, so your other items may still be in transit.
- Third, you can try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.)
If you still believe you are missing items from your order, please contact us and we will look into it for you!
Does BOTE® ship to P.O. boxes?
We are unable to ship to P.O. boxes due to the size of our products.
Does BOTE® accept returns or provide refunds or exchanges?
Please see our Return Policy for further information on product returns.
Can I pick-up my order in-store?
Currently we do not offer in-store pick-ups at our flagship locations.
File a Shipping Claim