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Shipping & Freight

FREE SHIPPING

(PADDLE BOARD FREIGHT SHIPPING)

We're waiving all freight shipping fees in the contiguous United States! Paddle boards, Rover Aero, Dock 10 and motors all ship by freight. For any questions, please contact us at support@boteboard.com or via chat or phone (1-888-855-4450).

(INFLATABLE PADDLE BOARDS AND ACCESSORIES)

Orders for AeroBOTE inflatable paddle boards and accessories totaling over $100 ship free! Excludes Rover Aero. FedEx SmartPost Shipping only. For accelerated delivery options, please contact us at support@boteboard.com or via chat or phone (1-888-855-4450), additional charges apply. Tracking number notification will be sent by email when the order is delivered to the carrier. Delivery in the contiguous United States only.



FREIGHT SHIPPING POLICY

(APPLIES TO SOLID NON-INFLATABLE BOARD ORDERS, ROVER AERO, DOCK 10, MOTORS)

Shipping Time: All in-stock items have a processing time of 1-3 business days*, actual delivery transit will depend on location and shipping method chosen at checkout.

Scheduling Freight Deliveries: The freight company will contact you to schedule delivery. Please double-check the shipping contact information provided to ensure that the email address and phone number are accurate. If the freight company is unable to reach you or you are unavailable to receive delivery you may incur additional storage charges. If you have a concern about delivery availability please call us (888.855.4450) upon placing your order to coordinate a different shipping time.

Receiving Freight Deliveries: Customer must inspect entire order prior to signing for the delivery. The driver should wait for the Customer to confirm the condition of the product before leaving the delivery location. A damaged box does not always indicate damage to the products, and an undamaged box does not always indicate undamaged products. Customer requirements will be further outlined in the order confirmation email, as well as the email notification indicating that the order has shipped. Please call 888-855-4450 with further questions on this process. Proper documentation is required to receive compensation for damages or replacement product.

Freight Damage: BOTE is not liable to replace the products or file a claim on your behalf if you or person receiving shipment fails to inspect packaging and products for damage or document damages properly prior to signing for or approving the shipment.

Freight Charges: BOTE offers free freight delivery within the continental United States. For areas outside the continental United States, we have established some estimated charges. Each freight shipment is individually quoted to minimize costs to our customers. In the event that freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order at your discretion. For an exact shipment cost, contact us via chat, phone (888-855-4450) or email (support@boteboard.com).



PO BOX SHIPPING

We are unable to ship to PO Boxes because the USPS does not allow third party carriers, like UPS and FedEx, to deliver to PO Boxes.

FPO/APO SHIPPING

Please contact us at support@boteboard.com or via chat or phone (1-888-855-4450) for FPO and APO shipping.