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BOTE® makes every effort to produce boards to the highest quality and standards in the industry. We complete quality checks in our factories and in our warehouses to confirm each board’s quality before shipping.
Because of the nature of paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.
BOTE® reserves the right to amend this policy at any time without notice.
Subject to the terms of this warranty policy, BOTE® will, in its sole discretion, either repair or replace/provide replacement parts for any defective product that is covered by this warranty policy. Please register your BOTE inflatable or solid board, KULA, or accessory upon purchase directly from BOTE® or any Authorized Dealer. In addition, please keep a copy of your sales receipt in order to show proof of purchase. If you have any questions at all, please do not hesitate to contact us!
Warranty Claims
Processing a Warranty Claim for Items Purchased Directly through BOTE®
Processing a Warranty Claim for Items Purchased from an Authorized Dealer
File A Warranty Claim
Warranty Policies
BOTE® Products with Aero Technology
BOTE® Products with Gatorshell Technology and handcrafted Epoxy Boards
BOTE® KULA Softy Soft-Side Coolers
BOTE® KULA Gatorshell Coolers
Hidea Motors
BOTE® Highwater Packs
Warranty Policies: Parts, Accessories, Outfitting
Please review our product-specific warranty terms below to determine if your product is covered under warranty. If you believe your product is defective and covered by this warranty policy, please follow the steps below to submit a warranty claim.
Beginning on January 1, 2020, for the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.
If the product is covered under this warranty, BOTE® will repair, replace/provide replacement parts at its discretion, the board or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Boards repaired or replaced under this warranty may or may not incorporate these changes.
This limited warranty does not apply to:
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to BOTE® paddle boards. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
In no event shall BOTE® be liable for any incidental or consequential damages or expenses resulting from any defects in its products. BOTE®’s aggregate liability with respect to any product shall be limited to an amount equal to Consumer's original purchase price paid for the defective product.
To the extent any limitation or exclusion contained herein is contrary to applicable law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.
For the original retail purchaser (“Consumer”), BOTE® provides a limited one year warranty from date of purchase against material or manufacturing defects in the hull and deck for a registered product.
If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the board or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Boards repaired or replaced under this warranty may or may not incorporate these changes.
For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.
If the warranty applies, BOTE® will repair, replace/provide replacement parts at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Softy Soft-Side Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
For the original retail purchaser (“Consumer”), BOTE® provides a limited five year warranty from date of purchase against material or manufacturing defects in cooler workmanship and welding.
If the warranty applies, BOTE® will repair, replace or provide replacement parts, at its discretion, the cooler or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes.
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® KULA Hardshell Coolers. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
Applies to Hidea HDF6HS 6HP, Hidea HDF9.9HS 9.9HP and Hidea HDF9.9HES Electric Start 9.9HP 4 Stroke Outboard Motors
For the original retail purchaser (“Consumer”), BOTE® provides a limited 30-day warranty from date of purchase against material or manufacturing defects for a registered product.
The warranty does not apply to damage caused by:
Please note that Hidea no longer offers service in the US. BOTE® is not the manufacturer of Hidea motors and does not offer service or repair aside from the 30 day limited warranty above.
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any Hidea motors. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
For the original retail purchaser (“Consumer”), BOTE® provides a limited two year warranty from date of purchase against material or manufacturing defects in pack workmanship and welding.
If the warranty applies, BOTE® will repair or replace, at its discretion, the pack or any part or component that is deemed defective. BOTE® reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Packs repaired or replaced under this warranty may or may not incorporate these changes.
Except as expressly set forth herein, to the maximum extent permitted by applicable law, BOTE® expressly disclaims all warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to any BOTE® Highwater Packs. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
For the original retail purchaser (“Consumer”), BOTE® provides a limited 90-day warranty from the date of purchase against material or manufacturing defects of parts, accessories, and outfitting.
This limited warranty excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with regard to the applicable part or accessory. Some state, country, or provincial laws do not allow the exclusion of certain implied warranties, so the above exclusion may not apply to you.
This limited warranty excludes any incidental or consequential damages or expenses resulting from any defects. BOTE®’s aggregate liability shall be limited to an amount equal to Consumer's original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
To the extent any limitation or exclusion contained herein is contrary to any country, state, or provincial law, such limitation or exclusion shall be severable and all other terms herein shall remain in full force and effect and are valid and enforceable. This warranty gives you specific legal rights and you may also have other rights. For Consumers who are covered by state, country or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.
How long does it take to process a warranty?
Most warranty claims are processed within one week after we receive the returned product. However, some warranty claims may take longer to process depending on the issue and resolution. After submitting the Warranty Request Form, a BOTE® Customer Service Specialist will contact you regarding your warranty claim within two business days and will provide you with additional information at that time.
Am I responsible for shipping charges when returning a product due to a warranty claim?
If your product has been found by BOTE® to be covered under our warranty, BOTE® will provide you with a pre-paid shipping label or help you arrange for pick-up.
Where can I find the serial number on my product?
I no longer have the original shipping box for my product. Where can I purchase a box to use when returning my product?
If you no longer have the original shipping box for your product, shipping boxes can be purchased from many home improvement stores and moving supply stores. Shipping dimensions for each product can be found the product page for that product.