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Refund policy

BOTE® makes every effort to produce products to the highest quality and standards in the industry. We do quality checks in our factories and in our warehouses in an effort to guarantee each board’s quality before shipping to Authorized BOTE Dealers or direct to customer. Because of the nature of paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control. 


BOTE wants you to be 100% satisfied with your gear. We provide a 60 day satisfaction guarantee on the products listed below - try them out for 60 days! If for any reason you are unsatisfied you may return the items for a full refund, less a 20% restocking fee. All items must be returned in good condition, including all originally-included pieces and parts.

  • Covered Products:
  • AeroBOTE Inflatable Paddle Boards
  • AeroBOTE Docks
  • KULA Coolers
  • Accessories, Paddles and Protection
  • Chairs, Packs and Apparel
  • Excluded Products:
  • Gatorshell Paddle Boards & Skiffs
  • Epoxy Paddle Boards & Skiffs
  • Motors

The online return form can be found here.