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Returns

60 DAY SATISFACTION GUARANTEE

BOTE wants you to be 100% satisfied with your gear. We provide a 60 day satisfaction guarantee on the products listed below - try them out for 60 days! If for any reason you are unsatisfied you may return the items for a full refund, less a 20% restocking fee. All items must be returned in good condition, including all originally-included pieces and parts.

  • Covered Products:
  • AeroBOTE Inflatable Paddle Boards
  • AeroBOTE Docks
  • AeroBOTE Lono Kayaks
  • KULA Coolers
  • Accessories, Paddles and Protection
  • Chairs, Packs and Apparel
  • Excluded Products:
  • Gatorshell Paddle Boards & Skiffs
  • Epoxy Paddle Boards & Skiffs
  • Motors

Return Instructions

Please fill out this form - we will email you a copy to include with your returned merchandise. Send your items to us via your choice of carrier, using the instructions below. We recommend using a tracked and insured method of shipment to ensure your product arrives safely.

Apparel products must be unworn and unwashed. Other products must be in new condition and in original packaging. All returns must be submitted within 60 days of purchase.

Refunds, less the restocking fees, will be applied to the method of purchase used (credit card, Affirm loan, PayPal) within 2-5 days of receipt at our warehouse. Refund credit processing times vary depending on the policies of your financial institution.





 

Solid Paddle Boards and Skiffs

Solid Paddle Boards and Skiffs cannot be returned. If you have a problem with a paddle board, you can File a Warranty Claim.