BOTE™ makes every effort to produce boards to the highest quality and standards in the industry. We offer a 30 day manufacturing warranty and a 90 day limited warranty (as defined within) on our epoxy boards. We do quality checks in our factories and in our warehouses in an effort to guarantee each board’s quality before shipping to retail or the final customer. Because of the nature of paddle boarding we cannot warranty the performance of any board or shape for individual riders and varying levels of skills and abilities. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.
30 Day Warranty
The 30 Day Warranty begins effective the day the retail customer purchases the product as identified on transaction receipt and is non-transferable. If within the 30 Day period the product becomes defective complete the form below and BOTE will contact you ASAP regarding your inquiry. You will be asked for a copy of a sales receipt and photos of the defective nature in question, as well as original packaging material to verify if damage was due to shipping. BOTE will thoroughly review the data on the Defective product form to determine if product is defective. If it is deemed a manufacturing or material flaw, we will issue an RMA number. This number along with the damaged product will need to be returned to the dealer the board was purchased from. Upon physical review, BOTE™ will make the final determination as to the nature of the damage or flaw and issue a replacement product (model depends on availability), or store credit. The 30 Day Warranty does not include products that have incurred damage or breakage from use of product.
90 Day Limited Warranty
After the initial 30 Day Warranty has expired, BOTE offers an additional limited 90 Day (after time of purchase) Warranty that covers only total delamination of the skin from the EPS core. The warranty does not apply to boards that have been exposed to prolonged sunlight or intense heat or boards that have incurred damage or breakage.
Warranty will not apply for incorrect setup or if used in commercial, rental or teaching environments. Cosmetic Flaws that do not affect the functionality or performance of the boards are not applicable and not covered under the policy.
BOTE will provide repair or replacement board for any board deemed to be defective or having defect materials. All boards should be returned to the Authorized BOTE dealer that they were purchased from. The Authorized BOTE dealer will act on behalf of BOTE to provide the customer with the repair or replacement product depending on model availability.