Careers

Careers

SALES & SUPPORT SPECIALIST I

TYPE
Full-Time

LEVEL
Entry-Level

LOCATION
Miramar Beach, FL


TO APPLY

Send resume or credentials to careers@boteboard.com


COMPANY OVERVIEW

BOTE was founded in Destin, FL with the purpose of reshaping the standup paddle board industry from what was largely identified as surfing offshoot to a distinct culture built on conceptually simple, aesthetically pleasing and functionally innovative products that would appeal to people from all walks of life. The company has rapidly redefined the industry through the delivery of a distinguished brand built on a distinct mission; “To stand apart through industry-shaping innovation, fresh ideas and simplicity to create a product that defines a lifestyle.”

POSITION OVERVIEW

BOTE® is seeking a full time Sales and Support Specialist I to support the Customer Service team in fast-paced environment, executing industry-leading customer experiences across the business and grow sales. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on sales opportunities. This individual will be working from the BOTE Corporate Headquarters 5 days a week (rotating Monday-Friday, Tuesday-Saturday, Sunday-Thursday).

RESPONSIBILITIES INCLUDE

  • Learn the BOTE family of products, including paddle boards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits
  • Work with a sense of urgency to ensure that all inbound customer inquiries are responded to and resolved appropriately according to the company’s standard operating procedures. These inquiries may include:
    • Product Information & Advice
    • Returns & Exchanges
    • Warranty Claims
    • Shipping Questions
    • Feedback & Suggestions
    • Maintenance Questions
    • Product Registration & Documentation
  • Responsible for executing exceptional customer communications across all channels:
    • Phone
    • Email
    • Support Tickets & Contact Us Forms
    • Chat
    • Social Media as needed
  • Contribute to the department’s sales target and achieve individual sales goals:
    • Ensure that customers are matched with the best fit products for their needs
    • Answer product questions, educating and advising customers on the products and purchase process
    • Order entry and payment processing
    • Order status communication and shipping coordination
  • Maintain documentation of all Customer correspondence leveraging the company’s order management and customer helpdesk ticketing systems
  • Other duties as needed

SUITABLE CANDIDATES

  • Passionate about the paddle industry, and the lifestyle that the BOTE brand represents
  • Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on their feet
  • Ability to be confident, patient and polite when dealing with difficult situations
  • Fast learner who is willing to dive in and learn on the job
  • Desires a long-term career that offers growth in customer relations, product sales, business operations or marketing

QUALIFICATIONS

  • Associate’s Degree or Equivalent Related Professional Experience
  • Direct experience in Customer Service and/or Sales
  • Excellent communication skills across all channels: in-person, phone and written
  • Excellent time management abilities with a proven ability to multi-task
  • Strong attention to detail and service-oriented approach
  • Ability to work individually and in a team environment
  • Strong computer skills and adaptability learning new software platforms and data management processes
  • Ability to work remotely from home (when needed)

To be considered for this position, please provide your resume and cover letter to careers@boteboard.com.